I really despise these “fake” holidays, but since my daughter became a mom, I decided I’d send her something to commemorate the occasion.
Isnt’ that pretty! and chocolates! oooooooooo … yes! they come with a 6 pack of Godiva chocolates!!!
May 9, 2015
“Your FTD.COM order has been canceled and a full refund has been issued to your payment method”
I swear I am an idiot magnet for failed deliveries (reference the JoAnn’s incident last November/December 2014). I ordered the flowers on Sunday, May 3, 2015 from FTD.com to be delivered today May 9. I even had to pay extra for the “short notice” and “holiday order.” (Newsflash: Mother’s Day is NOT a “holiday”). I got the confirmation of shipping via email yesterday, May 8, with a FedEx tracking number. I logged on today to see if there was an ETA on delivery time. And ….
5/8 12:00 a.m. Picked up from TROUTDALE, OR
5/8 01:53 a.m. Shipment information sent to FedEx
5/8 03:22 p.m. Arrived at FedEx location PHOENIX, AZ
5/9 10:36 a.m. Departed FedEx location PHOENIX, AZ
5/13 Estimated delivery SILVERDALE, WA
What the hell! They are cut flowers in a glass vase of water with a box of chocolates! They couldn’t fly them from Portland to Seattle? They couldn’t give the order to one of the local Silverdale florists in their network? Portland to Phoenix to who knows where to Seattle to Silverdale!? Sweet Jesus, Mary and Joseph! Does someone at FTD need a world atlas for Christmas?
Hubby called FTD and was placed on hold 5 times. He was offered a 15% off coupon for use on our next order. Ummm … no, assholes … there will be no “next time” unless hell freezes over. Thank you anyway. After 1/2 hr. of phone hold hell, they finally did the refund. No explanation … no answer to the questions as to which MORON decided flying something that can die and/or melt and/or break over 2,400 miles in a 6 day period of time was a good idea.
I hope whoever in Phoenix or wherever in between that gets the flowers and chocolates enjoys them, and I hope they are a mom. If that is the case, Happy Mother’s Day from us to you.
NOW … off to find a florist locally in Washington who can do an emergency delivery in the next 24 hours.
May 13, 2015
Flower Saga: The Sequel (This is actually better than the first episode!)
So … after 10 days, numerous phone calls, reorder from a different place, and a refund, the flowers (and assume chocolates) ordered from FTD have finished their West Coast U.S. tour:
5/03/2015 – Sunday
Ordered arrangement from FTD to deliver on or before 5/09/2015
Paid extra for “fast delivery” and upgraded order to “premium” flowers plus 4 pack of Godiva chocolates. Delivery instructions state: If no response at door, deliver to office.
5/07/2015 – Thursday
Order sent from FTD to florist in TROUTDALE, OR
5/08/2015 – Friday
12:00 am Picked up TROUTDALE, OR
1:53 am Shipment information sent to FedEx
3:22 pm Arrived at FedEx location PHOENIX, AZ
5/09/2015 – Saturday
10:36 am Departed FedEx location PHOENIX, AZ
9:42 pm In transit GUSTINE, CA
5/12/2015 – Tuesday
4:25 pm Arrived at FedEx location TROUTDALE, OR
6:52 pm Departed FedEx location TROUTDALE, OR
5/13 11:42 am Delivered Silverdale, WA
4:34 am At local FedEx facility DUPONT, WA
4:49 am On FedEx vehicle for delivery DUPONT, WA
Left at front door. Signature Service not requested.
Let’s break this down:
ORDER TRANSMITTED 5/7
In today’s electronic ordering and shipping retail networks there is absolutely ZERO excuse for this. FOUR DAYS?! Good Lord!
PICKED UP from TROUTDALE, OR 5/8 (12:00 am)
Where the hell is Troutdale, OR and how is that even close to Seattle, WA? It’s a different state FFS!!
IN TRANSIT to PHOENIX, AZ 5/8 (arrived 3:22 pm)
OMFG! The flowers are on a truck going the WRONG WAY?
DEPARTED FedEx PHOENIX, AX 5/9 (10:36 am)
IN TRANSIT from GUSTINE, CA 5/9 (9:42 pm)
ARRIVED FedEx TROUTDALE, OR 5/12 (4:25 pm)
OK … At this point the flowers have taken 4 days to go from BF-TROUTDALE, OR to PHOENIX, AZ and back via California. The damned flowers have seen more states than I have in my lifetime. SOMEONE should have said, “Hang on. These are perishable and 3 days past the due date. Let’s check to see if we should hold off on delivery.” Oh … but excuse me for expecting logical thinking. Instead, the box was thrown onto the next available truck.
DEPARTED FedEx TROUTDALE, OR 5/12 (6:52 pm)
ARRIVED FedEx DUPONT, WA 5/13 (4:34 am)
DELIVERED to front door, no signature SILVERDALE, WA 5/13 (11:42 am)
That’s 6 hours to drive 52 miles … I realize rush hour is a bitch people but come on!
And the instructions specifically stated “Deliver to office if no one home.” Guess I was dumb enough to think that FedEx would actually READ what I asked for.
FYI … here’s what was delivered …
By the way, the vase delivered was the one pictured. Thanks at the least to the florist for that small favor.
And thanks FTD for making my daughter’s first Mother’s Day so memorable.